Dear Zappos: A letter of concern

Dear Zappos.com:

I recently visited your website to look at a new pair of dress shoes. I’m a particular fan of Ben Sherman shoes, so I did a search and found this page. To my surprise there was a great marketing photo next to the results showing a gentleman holding a pair of shoes that I particularly liked. (See photo below).

The problem is that during my search of your site, your greatly marketed shoe was nowhere to be found in the results for Ben Sherman Men’s Shoes. Don’t worry though because I was able to quickly use your photo to match the shoe I wanted over at Shoes.com. (Cool photo though).

Russ Page

Anyone else had this happen before?

p.s. Personally, I love Zappos.com. They have THE best customer service/shipping/return policies around.